With the new technologies used in stations or vehicles (electric vehicles, connected stations, etc.), on field maintenance is an essential element for the successful operation of a system.
It requires dedicated or mixed tours to ensure preventive maintenance operations (periodic station visits or vehicle checks) or corrective maintenance (stations out of service, blocked bikes, etc.).
To be sustainable while providing excellent service, the operation must optimize the technicians' tour to make it productive and efficient.
An optimized preventive and corrective maintenance strategy through a single interface for more riderships
Increase vehicle use rate through high quality service
Optimize your operating costs for a more efficient resource allocation
Ensure a better service by automating preventive and corrective maintenance operations
Automatic recommendations of maintenance tasks for on field technicians on :
Bikes/scooters: collection of broken bikes, battery swap, collection of bikes parked outside the stations
Stations: periodic visit, battery swap, repair of docks
Planning of corrective operations by managers or the customer support team
Optimization of maintenance tours
Testimonies
“Our drivers are really satisfied with the solution from Qucit. They are glad that work is more agile, it takes less personal problem solutions and the amounts of the bikes that need to be moved are quite accurate. Qucit in our system is used also to deliver tasks to drivers and it makes day to day work easier since we do not need another communication platform.”
Maintenance: a key element in the operations of bike-sharing systems
“This time has shown us the potential cycling that has to change our cities and our lives” said Jill Warren of the Brussels-based European Cycling Federation. 2020 has seen a significant increase in the number of private bicycles on the streets, but also in the use of self-service bicycles. To keep these systems in perfect working order, the maintenance and upkeep of these fleets is crucial. However, this central aspect of the bike-sharing sector is often unknown.
