The Indego network in Philadelphia is operated by Bicycle Transit Systems, a U.S. based company that paved the way for bike sharing in the U.S! Today, the company has over 100 employees operating three major systems: Los Angeles' Metro Bike Share, Las Vegas’ RTC Bike Share and Philadelphia's Indego.
2400
bikes
4200
operations for the first 3 months of Qucit Bike
250
stations
2024, the beginning of the partnership between Bicycle Transit Systems and Qucit!
Since May 2024, Qucit has been providing the superb team at Bicycle Transit Systems with a new tool to facilitate their daily activities, such as rebalancing, bike collection and battery swap.
Solution
An intuitive software based on predictive & dynamic logistic
Bicycle Transit Systems has uses the Qucit Bike software to improve its operational efficiency. Qucit Bike consists of:
An intuitive mobile application for rebalancers that optimizes routes and tasks to be performed in real time;
A dashboard for the Operations Manager that allows them to track key productivity indicators, key system performance metrics and simplify the management of field agents.
Nate Bowman-Johnston testimony
General Manager Bicycle Transit Systems Philadelphia
▶ Why did you decide to implement Qucit Bike into your daily operations?
“With a rapidly growing system, we needed to find ways to be more efficient with our field operations so that we could keep up with the increased labor demands while limiting marginal cost. Qucit allowed us to do this by replacing our traditional dispatch function, which had previously been done by a dedicated team of staff. We were able to re-allocate these staff members to oversee other field staff and to help fulfill the more direct labor needs of the system.”
▶ How has Qucit Bike's technology impacted your day-to-day operations in terms of rebalancing?
"We no longer rely on human dispatchers to make decisions and direct the workflow for balancing. Instead, Qucit does it and the staff members who were managing balancing before are now doing direct labor in the field as well as providing some oversight to other staff. Since implementing Qucit, we’ve continued to have record ridership and our KPI’s for full/empty stations have stayed relatively stable. It seems like Qucit is helping us make sure that bikes are in the right places at the right times to meet the growing demands of riders in Philadelphia."
▶ How does the Qucit Bike software help you ensure your electric bikes are charged while optimizing your operators' journeys in the field?
“We just started using the e-bike battery module. When we first rolled out Qucit, we didn’t have that module activated and we were finding it difficult to ensure adequate e-bike battery management across the system without significant human intervention. Now, with the e-bike battery module turned on, we’re able to run mixed tours where e-bike battery swaps are optimized as part of the balancing or bike pick-up workflows.”
