Cykleo, a wholly-owned subsidiary of the Keolis Group, is a major player in bike sharing in France. Since 2007, Cykleo has focused its activity on the development of sustainable and alternative forms of mobility. They are involved in all stages of deployment of bike-related service projects - from design to operation. Whether for bike-sharing, long-term rental or parking, Cykleo offers turnkey bicycle solutions to public authorities and businesses.
183
stations
2,000
bikes
6,000
rentals per day
19,000
rebalancing operations in 2021
2019 was the beginning of the partnership between Cykleo and Qucit!
The operation of the 183 stations spread over an area of 579 km2 requires highly sophisticated logistics, maintenance and regulation methods.
Every day, a team of more than 10 Cykleo operators and technicians operate the system so that V3 users can always find a functioning bike or a dock in a station.
Solution
An Intuitive software based on Artificial Intelligence.
Since March 2019, Cykleo has been using Qucit Bike to improve its operations. Qucit Bike consists of:
An intuitive mobile application for agents that optimizes routes and tasks in real time.
A dashboard for the operations manager that allows him to monitor key productivity and performance indicators of the system and to simplify the management of teams in the field.
Results
Predicting user demand has allowed operators to increase the efficiency of their routes. A digital way to optimize operating costs. The artificial intelligence model is based on machine learning. This allows Cykleo to constantly adapt to the evolution of the demand, without having to constantly update the tools in place.
57%
increase in bike and station availability*
42 %
more rentals per bike moved by the Operations team between Q1 2020 and Q3 2020**
* March to September 2020 vs. March to September 2019
** January to March 2020 vs. July to September 2020
Nicolas Meillan testimony
Head of Operations South West at Cykleo
”Every day, Cykleo's regulation agents rebalance the stations and the rebalancing rounds are calculated according to the field experience of Cykleo's agents who know the seasonality of V3 use and the critical hours for regulating the stations. In order to improve these regulation rounds, it was necessary for Cykleo to adapt them with more flexibility and thus meet real-time regulation needs.
Qucit Bike allows me to simplify the briefing at the beginning of the tour, thanks to the dashboard view. This allows me to set the first priorities. Then my agents follow the mobile application that gives them a choice of effective actions. It is therefore an important management tool in our daily lives.
The other major use is training. New agents are delighted to have in their hands a product that allows them to acquire knowledge of the field more quickly."
